Shipping and Return Policy

Shipping and Return Policy

Download a withdrawal form here

renunciation clause

"The consumer has the right to inform the seller that he renounces the purchase,
without payment of a fine and without giving a reason within 14 working days
from the day following the delivery of the product or the conclusion of the service agreement."

Your right to return the order within 14 days of receipt.
The Belgian law on commercial practices and the information and protection of the consumer of 14 July 1991 allows the purchaser to inform the seller within 14 working days of receipt of the product that he/she renounces the sale. The goods must be tracked (unopened) within an acceptable period of time after this notification (eg 3 working days).
You will pay the shipping costs to return the product.
If the product you receive is not the product you ordered, or if it arrives damaged, please return it within 7 days of receipt. We will refund your order and refund your shipping costs upon receipt of the item you returned.
Perluso may refuse or refund returned items if the plastic packaging has been opened or if the products have been damaged by the customer.

If you wish to return an item, please follow the following guidelines:
- Return the item to us prepaid by regular mail with a copy of your invoice (plus any email) and the original packaging. In order to be able to make the refund, please also state your account number. Upon receipt of your return, we will make an internal credit note and the amount will be refunded as soon as possible.
- The return address is P-Projects bvba, Klein-Harelbekestraat 6, B-8531 Hulste.
- You can also return items by registered post. However, in the event of a refund, only the shipping costs of the package will be refunded as if it were normal shipping at the applicable postal rate.
- Please note that we will only refund your shipping costs if you do not receive the item you ordered or if it arrived damaged. P-Projects bvba can refuse or not refund returned items if the plastic packaging has been opened or if the products have been damaged by the customer.
- P-Projects bvba cannot proceed to exchange items. If you want to exchange a received item with another that you found on our site, please make a separate order for the new item and return the unwanted item within 7 days of receipt.

If the unwanted item is still on order, you must first cancel your order before proceeding to order the new item.